Policies

Cancellations

You may cancel your appointment without charge if you cancel at least 24 hours before your appointment start time.

Confirmation from both client and therapist is required. Waitlisted clients may take an appointment if not confirmed within 24hrs.

Cancellations with less than 24-hour notice may result in a 50% charge for your session.

No-Call-No-Shows will result in a full charge for that session.

Studio Policies

It is the responsibility of the client to keep NX HALE Massage Therapy informed of any current medical conditions or any changes in health before each session.

Arrive to your massage therapy appointment clean and do not wear cologne or perfume.

If any pain or discomfort is experienced during the session, immediately communicate with the therapist so the treatment can be adjusted.

Disclaimers

Massage therapy and bodywork are intended to enhance relaxation, reduce pain, increase range of motion, improve circulation, and offer a positive experience of touch. Massage therapists do not diagnose illness, disease, or any other physical or mental disorders. As such, massage therapists do not prescribe medical treatment or pharmaceuticals, nor do they perform spinal manipulations. Massage is not a substitute for medical treatment or diagnoses, and it is recommended that you see a physician for any conditions that you may have.

None of the information provided is intended to act as a substitute for medical advice, nor does it involve the diagnosis, prognosis, or prescription of remedies for the treatment or prevention of any disease or ailment.

Other FAQs

Why must I complete a full health intake form?

One of the most important things you can do as a massage client is to be open and honest with your practitioner. The information you give them about your past and present health conditions helps your therapist construct a session that is safe and adaptive to you and your needs.

How often should I receive a massage?

For those who use massage as preventative care or to manage daily stress, one massage a month is common. Weekly sessions may be desirable if you are receiving massage for injury relief or to relieve chronic tightness that is interfering with your daily life. There are many people who incorporate massage therapy at least twice a month for optimal therapeutic relief.

Will I be covered during the session?

You will be properly covered or draped at all times to keep you warm and comfortable. Only the area being worked on will be exposed. No areas will be exposed without your consent. You should always let your therapist know if you are uncomfortable for any reason during your massage session.

Must I be completely undressed?

You should undress to your desired level of comfort. About half of our clients prefer to be completely undressed, while the other half prefers to keep their undergarments on. This is completely up to you. You will undress and dress in the privacy of your massage room and will be securely covered by a blanket and a sheet during your massage session.

What does a massage therapist’s license or certification mean?

A license or certification means that a massage therapist has met the requirements and paid the fee to legally practice massage in your city, county and/or state. To obtain a license or certification, a massage therapist will usually have to complete a minimum number of training hours at an accredited or accepted school or training center.

What is included in the session time?

A session consists of massage as well as time to communicate with the therapist to make your massage truly customized. Each session will incorporate a short intake with the therapist. This is done to ensure each and every massage session you receive from us meets or exceeds your expectations.